Refund and Returns Policy
We want you to be completely satisfied with your purchase of artwork from us. If for any reason you are not satisfied with your purchase, we offer the following options for returns and refunds:
Returns
If you receive a damaged artwork, please contact us within 48 hours of delivery to initiate a return. You will need to provide us with a photograph of the damaged artwork to begin the return process. The artwork must be returned in its original packaging and condition within 14 days of delivery.
If you receive an artwork that is significantly different from the description or images provided on our website, please contact us within 7 days of delivery to initiate a return. The artwork must be returned in its original packaging and condition within 14 days of delivery.
Change of mind purchases are not eligible for returns. If you simply decide you no longer want the artwork, we cannot accept a return.
Refunds
Once we receive the returned artwork and confirm that it is in its original condition, we will issue a refund within 14 days. The refund will be issued to the same payment method used for the purchase.
Please note that refunds will only be issued for damaged or significantly different artwork and will not be issued for change of mind purchases.
Exchanges
We do not offer exchanges for artwork purchases.
Shipping
If you are returning a damaged or significantly different artwork, we will cover the return shipping costs. If you are returning the artwork due to a change of mind, you will be responsible for the return shipping costs.
Please make sure to package the artwork carefully for return shipment to avoid any damage in transit. We recommend using the original packaging materials to ensure safe transport.
Contact Us
If you have any questions or concerns about our refunds and returns policy, please contact us at info@saltoergosum.org.
Additional Details
In the event that the artwork arrives damaged, it is important to document the damage by taking photographs of the packaging and the artwork itself. Please send these photos to us along with your request to return the artwork, so that we can expedite the process and begin the claim with the shipping carrier. We also recommend that you retain the original packaging materials, as these may be required by the shipping carrier for damage claim purposes.
For artworks that are significantly different from the description or images provided on our website, we will require a detailed explanation of the discrepancies, as well as photos to support your claim. We will review your claim and assess the situation to determine the best course of action. In some cases, we may be able to offer a replacement or a partial refund if the artwork is still desirable, but the discrepancies cannot be rectified. In other cases, we may offer a full refund upon receipt of the returned artwork.
Please note that we reserve the right to deny any refund or return request if we suspect fraudulent activity or abuse of our refunds and returns policy. We also reserve the right to change our refunds and returns policy at any time, without notice, to reflect changes in business practices or regulations.
Conclusion
We value your satisfaction and strive to provide you with the best possible service when purchasing artwork from us. If for any reason you are not completely satisfied with your purchase, please do not hesitate to contact us to discuss your options. We are committed to ensuring that you receive the highest quality artwork and service, and we will do our best to resolve any issues that may arise. Thank you for your business, and we look forward to serving you in the future.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
